Returns Policy

At Pointer, we prioritize your satisfaction and are devoted to ensuring a seamless experience. This Returns Policy outlines the terms and conditions associated with the use of Pointer, a Chrome browser extension developed and operated by Earn Coupon doo, located at Vodovodska 75, 11030 Belgrade, Serbia. Pointer is designed to enhance user interactions with Google Workspace products, including Google Docs.
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1. Digital Product Nature
Pointer is delivered as a digital product through electronic download, available via the Chrome Web Store. As an intangible service, Pointer’s return conditions differ from physical products. We aim to offer clarity on our refund policy to ensure mutual understanding.
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2. Free Trial Account
To allow you to experience Pointer’s capabilities, we provide a free account with 5 generations for all new users to explore if the product is a good fit for your needs. This trial grants full access to all features, enabling thorough evaluation before committing to a subscription.
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3. Refund Eligibility
Once the trial period concludes, subscription fees are generally non-refundable. However, refunds may be considered under the following circumstances:
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- Persistent technical issues render Pointer unusable, and we are unable to resolve these issues after dedicated support efforts.
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- Duplication of charges or erroneous billing, verified by our customer support team.
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4. Subscription Cancellations
Subscribers have the flexibility to cancel their subscriptions at any point via the account settings on our platform. Upon cancellation, users will retain access until the conclusion of the billing period. No further charges will be applied post-cancellation.

5. Requesting a Refund
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To request a refund, contact our support team at support@pointerai.com within 30 days of purchase. Your request should contain your account details and a description of the issue. Our team pledges to review and respond to your request within five business days.
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6. Chargebacks
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We encourage users to reach out to our support team to resolve issues, as unauthorized chargebacks can lead to account suspension. Direct communication allows for efficient resolution and continued satisfaction.
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7. Modifications to This Returns Policy
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Pointer reserves the right to modify this Returns Policy as necessary. Updates will be posted on this page, with the "Last Updated" date revised accordingly. Continued use of Pointer following any changes indicates acceptance of the updated policy.

8. Contact Information
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For any inquiries, concerns, or requests regarding this Refunds Policy or your personal information, please do not hesitate to contact us at:

Company Name: Earn Coupon doo
Address: Vodovodska 75, 11030 Belgrade, Serbia
Email: admin@getpointer.ai
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This Privacy Policy is effective as of November 8th, 2024.
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By utilizing Pointer, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refunds Policy. Your trust is invaluable to us, and we are dedicated to protecting your personal data and keeping your information secure.